terms of service

These Terms of Use (hereinafter referred to as "these Terms") stipulate the conditions of use by users (hereinafter referred to as "Customers") of the RICE NINE TEN online store (hereinafter referred to as "this Site") provided by RICE NINE TEN (hereinafter referred to as "Our Company").


Article 1 (User registration)
1. In order to use this site, you must register. Registration will be completed when you agree to these terms and conditions, apply for registration in the manner specified by our company, and our company notifies you of our approval.
2. If the Company determines that any of the following circumstances exist in the case of a customer applying for user registration, the Company may not approve the application for user registration and shall not be obligated to disclose the reasons therefor.
(1) If false information is provided when applying for user registration (2) If the application is from a person who has previously violated these Terms and Conditions (3) If the Company otherwise determines that user registration is inappropriate 3. If there are any changes to the information registered in accordance with paragraph 1 of this Article, the customer shall promptly update said information using the method specified on this Site. The Company shall not be liable for any damages incurred by the customer as a result of the customer's failure to update said information.

Article 2 (Management of User ID and Password)
1. When you have completed the registration process in accordance with the provisions of the preceding article, we will grant you an account, user ID, and password (collectively, "Account Information") for using this site. You may not transfer or lend your Account Information to a third party, or share it with a third party.
2. You shall strictly manage your account information at your own responsibility. Any use of the Site using your administrator account information shall be deemed to have been made by you. If you suspect any unauthorized use of your account information, you shall notify us immediately.
3. The Company shall not be liable for any damages incurred as a result of a third party using the account information, except in cases where the Company is guilty of willful misconduct or gross negligence.

Article 3 (Purchase of Products)
1. When a customer applies for a purchase by filling in the necessary information on the product purchase form designated on this site and the "Purchase Complete" screen is displayed on the site, a sales contract for the product that the customer has applied to purchase (hereinafter referred to as the "Sales Contract") will be established.
2. Our company may cancel this sales contract without prior notice to the customer if any of the following circumstances apply to the customer:
(1) If the customer violates these terms and conditions (2) If delivery of the product cannot be completed due to an unknown address or an extended absence (3) If it is otherwise deemed that the relationship of trust between our company and the customer has been damaged 3. Payment for products purchased on this site can only be made by credit card.
4. Products purchased on this site will be shipped within 5 days after the purchase is completed on this site, and will be delivered by courier to the address registered in the user registration under Article 1.
5. After you have completed the purchase of a product on this site, we do not accept cancellations before the product is shipped. Returns are only accepted if the product or quantity you received is different from your order, or if the product is damaged or defective. For more information about returns and refunds, please see About Refunds and Returns.

Article 4 (Intellectual Property Rights)
The copyrights, trademarks and other intellectual property rights of the product photographs and other content (hereinafter referred to as "Content") provided on this Site belong to our company and the content providers and other rights holders, and you may not copy, reproduce, modify or make any other secondary use of these without permission.

Article 5 (Prohibitions)
When using this site, you must not engage in the following acts:
(1) Any act that violates laws, regulations, or public order and morals. (2) Any act related to a criminal act. (3) Any act that uses the Service for fraudulent purposes. (4) Any act that makes an offer to purchase a product without the intention of purchasing it. (5) Any act that infringes the copyright, trademark, or other intellectual property rights of the Site. (6) Any act that destroys or interferes with the functioning of the Site’s system. (7) Any act that commercially uses information obtained through the Site. (8) Any act that may interfere with the operation of our site. (9) Any act of obtaining or attempting to obtain unauthorized access to the Site’s system. (10) Any act of collecting or accumulating personal information, etc. of other users from the Site’s system. (11) Any act of impersonating another user.

Article 6 (Suspension of provision of this site, etc.)
1. When carrying out maintenance, inspection or updating of the system of this site, the Company may suspend or interrupt the provision of all or part of this site by notifying customers in advance. However, this shall not apply when it is difficult to notify customers in advance, and the Company shall notify customers promptly after suspending or interrupting the provision of all or part of this site.
2. If the Company determines that any of the following circumstances exist, it may suspend or interrupt the provision of all or part of this Site without prior notice to customers.
(1) When it becomes difficult to provide this site due to force majeure such as earthquakes, lightning strikes, fires, power outages, or natural disasters (2) When an accident causes the computers or communication lines used to provide this site to stop 3. Our company shall not be liable for any disadvantage or damage suffered by customers as a result of the suspension or interruption of the provision of this site due to any of the reasons set out in the preceding paragraph.

Article 7 (Restrictions on Use and Cancellation of Registration)
1. If any of the following applies to you, our company may, without prior notice, restrict your use of all or part of this Site, or cancel your registration as a user of this Site.
(1) If you violate any provision of these Terms and Conditions (2) If it is discovered that there is a false fact in the registration information (3) If the credit card you provided as a payment method is suspended (4) If there is a default in the payment obligation for the price of the product purchased using this Site (5) If there is no response to a contact from us for one month (6) If there is no use of this Site for twelve months after your last use 2. Our company shall not be liable for any damages incurred by you as a result of our restriction on use of all or part of this Site or the cancellation of your user registration based on the preceding paragraph.

Article 8 (Cancellation of User Registration by Customer)
You may cancel your registration for use of this site by following the procedures specified on this site.

Article 9 (Disclaimer of Warranties and Disclaimers)
1. The Company does not guarantee that this Site is free from factual or legal defects (including defects related to safety, reliability, accuracy, completeness, validity, suitability for a particular purpose, security, etc., errors or bugs, infringement of rights, etc.).
2. The Company shall not be liable for any damages incurred by the customer as a result of this site, except in cases where the damages incurred by the customer are the result of the Company's willful misconduct or gross negligence.

Article 10 (Changes to the site content, etc.)
The Company reserves the right to change the content of this Site or to discontinue providing this Site by posting on this Site the content of the changes or the fact that provision of this Site will be discontinued at least 30 days prior to such change or discontinuation.

Article 11 (Changes to Terms of Use)
If the Company deems it necessary, the Company may change these Terms at any time by posting the changed Terms on the Website at least 30 days before the changed Terms become applicable.

Article 12 (Handling of Personal Information)
We will handle your personal information obtained through use of this site appropriately in accordance with the privacy policy of this site.

Article 13 (Notice or Contact)
Any notice or communication from us to you regarding this Site will be made by email, telephone, or mail to the contact information provided in your most recent registration information, or by posting such notice on this Site's website.

Article 14 (Clause for the Exclusion of Organized Crime Groups)
1. You represent and warrant that you are not and will not be in the future a member of an organized crime group, a member of an organized crime group, a person who has not been a member of an organized crime group for the past five years, a quasi-member of an organized crime group, a company related to an organized crime group, a corporate racketeer, etc., a social movement fraudster, a specialized intelligence organized crime group, or any other person equivalent to these (hereinafter referred to as an "Organized Crime Group, etc."), that you are not under the control or influence of an Organized Crime Group, etc., that you will not use an Organized Crime Group, etc., that you will not defame or discredit the other party or interfere with their business by pretending to be an Organized Crime Group, etc., or make unjust demands, that your major investors or officers and employees are not members of an Organized Crime Group, etc., and that you will comply with the ordinances enacted by each prefecture regarding the exclusion of Organized Crime Groups, etc.
2. If the Customer breaches the representation and warranty obligations set forth in the preceding paragraph, the Company may immediately cancel the Customer's user registration without any notice, terminate this Purchase Agreement, and claim compensation for damages suffered as a result.
3. You may not claim damages against us for the cancellation of your user registration or the termination of this sales contract pursuant to the provisions of the preceding paragraph.

Article 15 (Prohibition of Transfer of Rights and Obligations)
You may not transfer or pledge your status under this Sales Agreement or your rights or obligations under these Terms and Conditions to a third party without our prior written consent.

Article 16 (Governing Law and Jurisdiction)
1. These Terms shall be governed by and construed in accordance with the laws of Japan.
2. In the event of any dispute arising between our company and a customer in relation to this site, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.


Established and enforced on February 28, 2025